How to change Zendesk's notification sound on Mac
Zendesk gives you an on/off sound toggle on macOS and nothing more, so you cannot choose which sound it plays. To silence it, turn off “Play sound for notifications” for Zendesk in System Settings → Notifications. To give it a different sound, or a different sound per channel, person, or keyword, you need a rule-based app such as Chirpy, which reads macOS notifications locally and plays the sound you assigned.
The honest answer: Zendesk only gives you basic on/off controls. Your real options are the macOS-level method below, or Chirpy if you want per-notification customization.
In Zendesk
Head to Settings → Notifications inside Zendesk. The sound options live there, and you can turn them off. That stops Zendesk's own audio, but macOS will still play its default sound on top. See the universal approach below to silence that too.
How do I mute Zendesk notifications on a Mac?
macOS lets you silence any app's sound without disabling its notifications. The full visual walkthrough lives on the universal macOS method page. The short version:
- Open System Settings → Notifications on your Mac.
- Scroll to Zendesk in the application list and click it.
- Turn off “Play sound for notifications”.
- Zendesk keeps showing banners and badges, with no audio.
How Chirpy fills the gap
With Chirpy you can give Zendesk's notifications a sound that matches their importance. For example: a quiet chime for routine updates, a louder bell for mentions, silence for the rest. All triggered by keywords in the notification text, with no plugin and no API access required.
Frequently asked questions
Can I change Zendesk's notification sound on Mac?
Only partly. Zendesk gives you basic on/off sound controls, but no way to pick a different sound and no way to vary it by sender or content. To assign a specific sound, mute Zendesk at the macOS level and let a rule-based tool such as Chirpy play the sound instead.
How do I mute Zendesk notifications on Mac without turning them off?
Open System Settings → Notifications, click Zendesk in the list, and turn off “Play sound for notifications”. Zendesk keeps showing banners and badges, so you stop hearing it without losing it.
Can I set a different sound for specific Zendesk notifications?
Not with macOS or Zendesk alone, because neither can read the content of a notification and act on it. Chirpy matches the notification text against rules you write, using a name, a channel, a keyword, or a combination with AND/OR, then plays the sound you assigned to that rule.
Does muting Zendesk in System Settings also hide its banners?
No. “Play sound for notifications” only controls audio. Banners, the Notification Center list, and Dock badges are separate toggles on the same screen.
Want sounds that actually mean something?
Chirpy adds rule-based custom sounds on top of macOS notifications. One sound for Zendesk mentions, another for your calendar, silence for the rest. It is a native menu bar app. $19.99 as a one-time purchase, requires macOS 13 or later, and runs entirely on your Mac.